• Why are push notifications not being received?

  First check whether the issue affects Android, iOS or both. On the phone, check that notifications are allowed for the app. In WPMobile, check the Firebase configuration or Apple certificate and the selected recipient. If notifications are not being sent, ask your hosting provider to check WordPress scheduled tasks (WP-Cron). If the issue persists, tell WPMobile which platform is affected and the time of a test.Few readers

• How do I send a notification to one user or a WordPress role?

  In the WPMobile plugin’s notification management area, choose targeting by email address for one user, or by WordPress role for a group of users. Check the selected address or role before sending. Email targeting identifies an app user; it does not send a message to their email inbox.Few readers

• How do I renew the iOS push notification certificate?

  Renewing the Apple push certificate involves your Apple developer account and an update from the WPMobile dashboard. Download the new certificate provided at the end of the process, then upload it in WordPress under WPMobile > Notifications > Settings > iOS. Renewing only this push certificate does not require publishing a new App Store version.Few readers

• How do I configure Android notifications with Firebase?

  Create a project in the Firebase console and add your Android app using the package name shown in the WPMobile dashboard. In the Firebase project settings, open Service accounts and generate a private key. Upload this file in WordPress under WPMobile > Notifications > Settings > Android. Keep this key confidential.Few readers

• Who can I send a push notification to?

  WPMobile lets you target: all app users; one user identified by their email address; a WordPress role. These are app push notifications, not emails. An email address alone does not let you send a push to someone who does not use the app or has not allowed notifications.Few readers

• Is there a limit or an extra charge for push notifications?

  The WPMobile licence does not set a push notification quota or charge an extra fee per notification. Notifications rely on your WordPress website and the Firebase configuration for Android or APNs configuration for iOS. These services must be configured correctly for delivery to work.Few readers

• Which services does WPMobile use for push notifications?

  WPMobile uses Firebase for Android and APNs, Apple’s notification service, for iOS. Configure notifications in the WPMobile plugin on your WordPress website. Set up the credentials for each platform you use: Android configuration does not replace iOS configuration.Few readers