• Login or checkout does not work in the app. What should I do?

  Test the same action on your website in the phone’s browser, then in the app. Send WPMobile the relevant URL, the login or payment plugin used, the platform and the error message. For payments, specify the product type: physical WooCommerce products are supported, but in-app purchases of virtual products or memberships are not.Few readers

• App generation is stuck or shows an error. What information should I provide?

  Send WPMobile your website address, the affected platform, the step where generation stops and the exact error message or a screenshot. Specify whether this is the first build or an update. This helps identify the right workflow without confusing a generation problem with a store publication rejection.Few readers

• What should I do if Google or Apple rejects my app?

  Copy the full rejection message and send it to WPMobile with your website address and the affected platform. The fix depends on the store’s reason. Regenerating the app will not necessarily solve an issue with the content or listing. Approval is not guaranteed, and a rejection does not entitle you to an automatic refund.Few readers

• My app shows a blank page or does not load the website. What should I check?

  Check the phone’s Internet connection, then open the same page in its browser to see whether the website responds. If the website works in the browser but not in the app, send WPMobile the exact URL, whether you use Android or iOS, a screenshot and the steps to reproduce the issue. Specify whether this is the demo app or your published app.Few readers

• Why is a change not appearing in my app?

  It depends on what you changed. App name, app icon or splash screen: regenerate the app, publish the store update and install that new version. Website content or web setting: check that the change is saved on the website, then reload the relevant page. If old content remains visible, also check the website cache. Tell WPMobile which item is affected if the issue persists.Few readers